Racasino privacy
At Racasino, your personal information belongs to you. What we collect, where we store it, and how we keep it secure — it's all laid out here in plain English. No complexity, no hidden agenda.
Key Points of the Privacy Policy
Before reading the full policy, review these six key points — they'll give you a clear picture of the essentials.
Racasino never sells your name, contact number, or transaction data to advertisers or any third party — not under any circumstances, ever.
All data is encrypted using TLS 1.3. Payment information is held in a separate encrypted vault that no one can access directly.
You can view, correct, or request deletion of your stored information at any time. Racasino responds within 72 hours.
Even within Racasino, access to your data is limited to staff who need it for their specific role. Every access is logged.
You can opt out of promotional messages or emails at any time. Core account notifications cannot be turned off.
Even after account closure, data is retained for a maximum of 5 years to meet legal and financial record-keeping requirements, after which it is permanently deleted.
Our Core Privacy Principles
Racasino believes privacy is a right, not a privilege. We have never monetised your data and never will. Your information is used solely to keep our services running and your account secure.
Full privacy policy
This privacy policy applies to the use of Racasino's website and mobile app. By using our services, you are considered to have accepted this policy.
Racasino only collects information that is necessary to provide its services. No unnecessary data is requested. The following three sections explain what is collected and why:
Registration information: Full name, mobile number, email address, date of birth, and password (stored in hashed form). This information is essential for account creation and identity verification.
Automatically Collected Information: When you use the Racasino website or app, your IP address, device type, browser version, and session duration are automatically logged. This information is used for security monitoring purposes.
Transaction Details: Deposit and withdrawal amounts, dates, and partial payment method details (not full account numbers). This information is required for financial record-keeping.
Know Your Rights Clearly: Racasino only collects a copy of your National ID for KYC verification purposes, and it is stored in a separate, secured system.
Racasino never uses collected data beyond the specific purposes listed below:
Your data is never used for targeted advertising or any other commercial purpose.
Racasino does not sell or rent your data to third parties. Data may be shared only in the following limited circumstances:
| With Whom | What data | Why |
|---|---|---|
| Payment providers | Transaction amounts and numbers | For Payment Processing |
| KYC verifier | Identity Document | Age & Identity Verification |
| Legal Authorities | Information requested | Legal obligations |
| Cybersecurity Services | Log Files (Anonymous) | Fraud prevention |
Payment providers (bKash, Nagad, Rocket) operate under their own privacy policies. Racasino only shares the information strictly necessary to process transactions with these providers.
Before disclosing information for legal reasons, Racasino makes every effort to notify you in advance — unless prohibited by law from doing so.
Racasino uses industry-leading technology to keep your data secure. The key measures in place are:
Racasino believes you should have full control over your own data. The following rights are yours:
Contact Us: For any data-related requests, email us or reach out via live chat. We will respond within 72 hours.
Racasino uses cookies on its website. Cookies are small text files stored in your browser. Racasino uses the following types of cookies:
Racasino does not use advertising cookies or cross-site tracking. You can delete optional cookies at any time from your browser settings.
Racasino takes extra care to protect your payment information. The following policies are strictly followed:
Phishing alert: Racasino will never ask for your payment PIN, OTP, or password via message or phone call. If you receive such a request, it is fraudulent — block it immediately and report it to us.
Racasino does not knowingly collect or store personal information from anyone under the age of 18. Date of birth is verified during registration, and accounts cannot be created by anyone under 18.
If a user under the age of 18 has accidentally created an account and Racasino identifies this, that account and all associated data will be deleted immediately. If you suspect a minor in your household is using the platform on someone else's behalf, please contact our support team.
Racasino does not retain data longer than necessary. Retention periods for different types of information are outlined below:
Once the designated retention period expires, data is automatically and permanently deleted.
Racasino may update this Privacy Policy from time to time — typically in response to new legal requirements, new technology, or changes to our services.
When significant changes are made:
Minor editorial changes (such as spelling corrections or clarifications) may not trigger a separate notification. We recommend checking this page periodically.
For any privacy-related questions or concerns, reach out to our support team directly via live chat or email. For more detailed legal matters, Terms & Conditions Also read this page.
Your Rights
Beyond the rules — here are the active rights you are entitled to.
To find out what information Racasino holds about you, simply contact support. You will receive a full list within 72 hours.
If any stored information is incorrect, you may request a correction. Some details can also be updated directly from your Account Settings.
You may request deletion of your personal data after closing your account, for any data not subject to legal retention requirements.
You can download a copy of your account information, transaction history, and betting records in a machine-readable format.
If you no longer want to receive promotional SMS or emails, you can opt out at any time from your account settings — changes take effect immediately.
You may request that data processing be restricted for specific reasons — contact support to submit a request.
Security Pillars
All data transmissions are encrypted via TLS 1.3 — even if intercepted, the data cannot be read.
Data is stored on servers with AES-256 encryption — even with physical access, the data cannot be read.
Role-based access control — each staff member can only view the data necessary for their specific role.
24/7 real-time security monitoring — any unusual activity is detected and blocked instantly.
Detailed Discussion
When using an online platform, most people have two core concerns — is my money safe, and where is my personal information going? Racasino takes both questions seriously. Building trust through transparency — not just technical security — is central to what Racasino stands for.
As digital services continue to grow in Bangladesh, data privacy is becoming increasingly important. Many people are unaware that various apps sell their information to third parties or use it for advertising. Racasino operates entirely differently. Our revenue comes from betting services, not from selling your data.
Racasino takes mobile wallet data especially seriously. In Bangladesh, bKash and Nagad are the primary financial tools for millions of people, and everyone should know where that information goes. On Racasino, only the last four digits of your mobile wallet number are ever displayed — the full number is never visible anywhere, not even to Racasino staff.
A word on OTP and password security. Phishing scams are on the rise — someone may contact you claiming to be from Racasino and ask for your OTP. Racasino never reaches out this way. If you receive such a message or call, block the contact immediately and notify our support team so others can be warned.
Many users ask about data retention after account closure. Racasino is legally required to retain certain data for up to 5 years to comply with financial regulatory requirements under Bangladesh's financial laws. After that period, the data is deleted automatically — no separate request is needed.
No matter how well a privacy policy is written, trust is ultimately built through behaviour. Over the past five years, Racasino has had zero data breaches and no user complaints have ever produced evidence of data being sold. That track record is Racasino's strongest proof.
As new technologies and services emerge, this Privacy Policy may be updated — but the core principle stays the same: your data belongs to you, and Racasino is simply its guardian.
Alongside this Privacy Policy, Terms & Conditions and Responsible Gaming Read that page too. If you have any questions, reach out to support via live chat or email.
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Your data is protected, your money is safe — that's the foundation Racasino is built on. Get started today.