Racasino responsibility
Racasino believes gaming should be a source of entertainment — not financial stress or addiction. This page covers responsible gaming tools, warning signs, and how to get support.
Protection tools
These tools are here to protect you — easy to use and effective the moment you turn them on.
Set your own daily, weekly, or monthly deposit cap. Lowering your limit takes effect immediately — increasing it requires a 48-hour waiting period.
Temporarily suspend your account for anywhere between 24 hours and 6 weeks. During this period, you won't be able to log in or place bets — but your balance remains completely safe.
Lock your account completely for anywhere between 1 month and 5 years. All promotional communications are also suspended for the duration of your self-exclusion.
A reminder will appear every 30, 60, or 90 minutes to let you know how long you've been playing. When your chosen time is up, you'll be prompted to take a break.
Set a limit on how much you're willing to lose before you stop placing bets. It's one of the most effective ways to break the cycle of financial loss.
Date of birth verification at registration and KYC for large transactions — Racasino ensures no one under 18 can use the platform.
Our commitment
User wellbeing comes before any business goal at Racasino. Responsible gaming isn't just a page — it's a value that sits at the heart of every decision we make.
More details
If you feel gaming is becoming a problem, reach out to our support team right away — we're here to help, not to judge. Live chat is available 24/7 in Bangla.
Responsible gaming means playing in a way that stays entertaining without causing financial, mental, or family harm. Gaming should be a choice — not a compulsion. Chasing losses with bigger bets, or feeling unsettled when you cannot play, are early signs that something may be wrong.
The majority of people who play at Racasino do so responsibly — with a set budget, a set time limit, and purely for fun. But there can come a time in anyone's life when gaming becomes difficult to control. Seeking help at that point is an act of courage, not weakness.
Core principles: Gaming is for entertainment. Entertainment means fun and excitement — not sleepless nights, money worries, or arguments at home.
Using Racasino's safety tools is straightforward. Log in to your account, click the profile icon in the top right corner, then navigate to "Settings" or the "Responsible Gaming" section.
If you have trouble accessing Settings, just reach out via live chat — the support team can set everything up on your behalf.
Consider whether any of the following apply to you — these are common signs of a gaming problem:
If you notice two or more of these signs, stop and take a moment. Talk to support or use the self-exclusion option.
Self-exclusion is the most powerful protection tool available. Activating it will completely lock your account for the period you choose. Here's what happens during self-exclusion:
Self-exclusion cannot be cancelled before the period ends — this is by design, so it can't be reversed in an emotional moment. When the period does end, your account does not reactivate automatically; you'll need to submit a separate request to resume.
Permanent self-exclusion: If you never want to play again, select "Permanent Self-Exclusion." This will close your account for good, with no option to reactivate it.
Think someone you know is struggling with online gaming? Start by reaching out to our support team directly. Racasino can take specific action upon a third-party request.
Remember, gaming addiction is a recognized behavioral condition — not a character flaw. With the right support, recovery is absolutely possible.
Opening an account at Racasino is strictly prohibited for anyone under 18, and there are absolutely no exceptions to this.
If you have children or teenagers at home, use parental controls to prevent them from accessing Racasino or similar sites. Our support team can advise you on enabling parental controls on smartphones and computers.
If you suspect a minor is using Racasino, contact support immediately. This is both a legal obligation and an ethical one — it cannot wait.
You don't have to face a gaming problem alone. Through Racasino, the following support is available:
Seeking help is not a sign of weakness — it takes courage. Racasino's support team is trained and sensitive to these matters.
Self-check
If any of these apply to you, pause for a moment and seek help.
You're depositing more than you planned and find yourself surprised by how much.
After a loss, you're placing bigger bets to win the money back — and losing even more.
Hiding or lying about your gaming habits to family or friends.
Dipping into savings, borrowing money, or cutting back on daily essentials to fund gaming.
You have tried to quit or cut back but keep returning — willpower alone is not working.
Feeling angry, anxious, or low when you can't play — you just don't feel right without it.
Skipping work, studies, or family commitments to play.
Playing late into the night and skipping meals — your physical health is being affected too.
Self-assessment
Answer the questions below honestly — the results are for your eyes only.
Step by step
Protect yourself in just a few minutes.
Log in to the Racasino website or app and click your profile icon in the top right corner.
Go to "Settings" and look for the "Responsible Gaming" or "Safety" section.
Click "Self-Exclusion" and choose the duration that works for you.
Confirm with the OTP sent to your registered mobile number. This ensures the request is genuinely coming from you.
Once self-exclusion is confirmed, you'll receive a confirmation SMS. It takes effect immediately.
Can't access Settings? Just tell us via live chat — support will take care of it for you.
Our commitment
All safety tools are completely free — always have been, always will be.
Anyone requesting self-exclusion is acted on immediately, no questions asked.
When you bring up a gaming concern, the support team responds with genuine care and understanding.
Any account found to belong to someone under 18 is closed immediately.
Detailed discussion
Online gaming is growing fast in Bangladesh. With smartphones now widely accessible and mobile banking on the rise, millions of people are gaming online. Most play for fun or a bit of extra excitement — and they do so responsibly. But for a small number of people, gaming can start to feel out of control.
Responsible gaming at Racasino is not simply a regulatory checkbox — it comes from a genuine conviction. We know that our platform brings added enjoyment to many people's lives, and for others it can create real problems. Supporting that second group responsibly is our ethical obligation.
Many players initially see deposit limits as unnecessary. In practice, though, they're remarkably effective — especially when you set a calm, considered limit at the start of the month, making it much easier to resist the urge to deposit more in the heat of the moment. At Racasino, you set this limit yourself — the platform simply helps you stick to it.
A word about self-exclusion. Many people think of it as an extreme step. In reality, it's a courageous one — an active decision to acknowledge your limits and protect yourself. Racasino respects that decision fully, and self-exclusion requests are never delayed or questioned.
Reality Check may be a new concept for some. Here is how it works — say you have set a 30-minute reminder. Every half hour, a notification will appear showing how long you have been playing and how much you have spent in that session. That small prompt is often enough to make you pause and helps prevent excessive play.
A cooldown break is ideal for times when you feel like you need a short pause but are not ready to stop permanently. A 24-hour or one-week break can often help clear your head around gaming. All promotional communications are suspended during this period so you are not tempted to return early.
A word on family responsibility. In Bangladesh, family is one of the strongest social safety nets there is. If someone close to you seems to be spending too much time or money on gaming, talk to them — not with anger, but with empathy. And if needed, let Racasino know. We take family concerns seriously.
The bottom line — acknowledging a problem and asking for help doesn't make you weak. It makes you stronger. Racasino will always be by your side — in good times and in tough ones.
Alongside this page Terms & Conditions and Privacy Policy Also read this page. Contact us via live chat to activate safety tools or get help — available 24/7 in Bengali.
Got questions?
Join Racasino and enjoy your entertainment with responsible gaming tools — within limits, and with fun.